![]() In fact, we’ve run into several instance from your fellow agents where gaming headsets flat out failed (either the microphone or the headphones didn’t power up) because they draw too much power from mid-range computers. ![]() But do you need anything more premium than that? Probably not, unless you’re looking for specific features like premium ear cups or active noise cancelling.Īlso, a word on “gaming” headsets: they’re not really designed for voice-over-IP work. You’ll probably spend anywhere from $30 to $100 depending on the brand and build quality of your UC headset. Depending on your preference, you can also save money by opting for the one-ear (or “mono”) version of a headset (though those make me feel imbalanced, so I usually go for the stereo versions anyway). Get the right headset for what you’re doing (or “more expensive” doesn’t always mean “better”)įor voice-over-IP work, you’ll want a headset certified for UC, or “Unified Communications.” These are headsets designed for the kind of contact center work you do, and usually have features such as volume controls on the USB cable, and noise cancelling for the headphones and the microphone. Plugging in an analog headset to your headphone and/or microphone jacks on your computer’s sound card is less reliable-it’s usually a matter of “when” and not “if” the audio configuration will fail, and trying to adjust the main sound card device settings remotely may cause you to lose other audio (such as to your main computer speakers). Why are we specific about USB headsets versus any other wired headsets? As we support you remotely, we can better isolate the specific device and help you configure it properly with the call platform or VDI you’re using. Second, the communication between your computer and the headset is isolated to the USB cable-there’s little likelihood of radio interference in the middle of a call (and if you were using a Bluetooth headset, someone firing up a microwave at lunchtime could cause your signal to cut out. First, a wired connection delivers constant power to the headset-you don’t have to be concerned about charging the headset or having the headset die in the middle of a call. ![]() To ensure our clients get the best work product, we only support wired USB headsets.
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